lucky 8 Privacy Policy

This Privacy Policy explains how lucky 8 collects, uses, stores, and protects your personal information when you use the platform. Please read it carefully before creating an account or submitting any personal details.

Last updated: January 2025

1. What Data We Collect

When you register for or use lucky 8, we collect several categories of information to operate the platform and provide services to Filipino players:

Account information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
Identity verification data: Government-issued ID details and related documents submitted when completing account verification, which is required before withdrawals are processed.
Payment information: Philippine Peso (₱ PHP) transaction records, including deposit amounts, withdrawal amounts, linked GCash or Maya account identifiers, and bank account details used for transfers. We do not store full card numbers or full bank credentials.
Device and browser data: IP address, browser type, operating system, device model, and screen resolution collected automatically when you access the platform.
Usage data: Pages visited, features accessed, betting and gaming activity, session duration, and clickstream data used to understand how the platform is used.
Cookies and tracking data: Session cookies, preference cookies, and analytics identifiers stored in your browser. See Section 3 for more detail.

We collect only the information that is necessary to deliver and maintain the platform and to comply with applicable legal obligations.

2. How We Use Your Information

lucky 8 uses the data collected for the following purposes:

To create and manage your account, process deposits and withdrawals in Philippine Peso, and verify your identity.
To provide access to sportsbook betting, live casino, and other gaming features on the platform.
To detect and prevent fraud, money laundering, underage use, and other prohibited activities.
To send account-related communications — such as transaction confirmations, security alerts, and policy updates — by email.
To improve the platform based on how users navigate and interact with features.
To comply with applicable Philippine laws and regulatory requirements, including record-keeping and reporting obligations.

We do not use your personal data for unsolicited marketing without your consent. We do not sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking

lucky 8 uses cookies and similar browser-based technologies to maintain session state, remember your preferences, and analyse platform usage. The main types of cookies we use include:

Session cookies: Required to keep you logged in during a browsing session. These are deleted when you close your browser.
Preference cookies: Store settings such as language preference and display options so you do not need to re-enter them each visit.
Analytics cookies: Help us understand which parts of the platform are used most, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individual users.

You can manage or disable cookies through your browser settings. Note that disabling session cookies will prevent you from logging in to your lucky 8 account. Disabling analytics cookies will not affect your ability to use the platform.

4. Data Storage and Security

Personal data collected by lucky 8 is stored on secured servers. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encrypted storage of passwords and sensitive credentials.
Secure HTTPS connections for all platform communications.
Access controls that restrict which internal personnel can view account data.
Regular security assessments to identify and address potential vulnerabilities.

While we take reasonable precautions, no online platform can guarantee complete security. If you believe your account has been compromised, please contact our support team immediately at [email protected] and change your password without delay.

We retain your personal data for as long as your account is active or as required to fulfil legal and regulatory obligations. When data is no longer required, it is deleted or anonymised.

Third-party sharing. lucky 8 does not sell or rent your personal data. We may share limited information with trusted third parties only where necessary:

Payment processors (such as GCash, Maya, and banking partners) to facilitate deposits and withdrawals in Philippine Peso.
Identity verification services used to confirm age eligibility and account ownership.
Legal or regulatory authorities in the Philippines when required by applicable law or court order.

Any third-party service providers we work with are required to handle your data in accordance with applicable privacy standards and only for the specific purpose for which it was shared.

Your rights. As a user of lucky 8, you have the following rights regarding your personal data:

Access: You may request a summary of the personal information we hold about you.
Correction: You may request correction of inaccurate or outdated information in your account.
Deletion: You may request deletion of your account and associated personal data, subject to legal retention requirements.
Objection: You may object to certain uses of your data, such as analytics, where technically practicable.

To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. We aim to respond within a reasonable timeframe.

6. Minor Protection, Policy Updates, and Contact

Protection of minors. lucky 8 does not knowingly collect personal information from individuals under the age of 18. The platform is intended solely for adults. If we become aware that a minor has submitted personal data or created an account, we will take steps to delete that information and close the account promptly. If you believe a minor has registered, please notify us at [email protected].

Changes to this policy. lucky 8 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data practices. The most current version will always be available on this page with the date of last update noted at the top. Continued use of the platform after any update constitutes acceptance of the revised policy. We encourage all users to review this page periodically.

Contact. If you have any questions, concerns, or requests related to this Privacy Policy, you may contact the lucky 8 support team at [email protected]. For questions about platform usage or account help, visit our FAQ page or review the Terms and Conditions for the full scope of your agreement with the platform.

Questions About Your Data?

If you have questions about how lucky 8 handles your personal information, our support team is available to help. You can also check the FAQ for common account and privacy questions.

Visit the FAQ Log In to Your Account